Solution 2: Disable the Internal Camera of Your System Then you have to troubleshoot that particular device to work with the external camera (or keep it detached when using the camera). If so, then add other peripherals one by one till you find the problematic one.Now power on your system and check if the external camera is working fine.Then make sure your camera is directly attached (without any hub or extension cable) to your system and the port is an active USB port (preferably USB 3.0).Power off your system and remove every device (including keyboard/type cover, mouse, etc.).ĭetach Type Cover from the Microsoft Surface.In this case, detaching the other devices from your system (temporarily) and then using the external camera with Windows Hello may solve the problem. You may fail to use your external camera with the Windows Hello if any of the attached system devices are interfering with the camera operation.
Solution 1: Temporarily Detach Other Devices from Your System
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